Yesterday, Ranger fans were delighted to go on line and purchase customized White Ranger Stanley Cup Jerseys for $63.99 as advertised on the Shop NHL website.
It seemed to good to be true. Turns out it was. Shop NHL sent out the email below this morning reneging on the price. I’m no lawyer but I do not believe they can legally do this.
If the NHL already charged my credit card and I have a confirmation number, aren’t I legally entitled to receive the product. They made no claim on my confirmation email that they were out of stock. They even said it would be shipped within 3 business days.
I know many people in the same situation. Shop NHL should be forced to make good, just like any other retailer would. This needs to go viral and, at the very least, a class action suit should be brought against them for false advertising.
If they refuse to make good, maybe Ranger fans should consider not purschasing items from the Shop NHL website in the future.
Here is their retraction email:
“We are emailing to let you know that unfortunately, there was a pricing error for the New York Rangers NHL jersey that you ordered on our website. Despite our best efforts, occasionally an item may appear on our website with an incorrect price and, in this case, a member of our staff mistakenly uploaded a product with the wrong price attached. This type of human error does not occur often, but we do apologize that it affected your order and are doing our best to make it right.
We will be honoring the pricing shown on our website for orders placed on a first-come, first-serve basis for the limited number of jerseys we have in stock. Those customers will receive a confirmation email when their order ships. For the remaining orders for which we do not have stock, we will be cancelling the order for a full refund, and in the cancellation confirmation email we will be providing $10 in promotional credit for the trouble.
Again, we apologize for the inconvenience that this mistake has caused and do hope that you will give us another chance to provide you with your NHL gear.
Customer Service at www.Shop.NHL.com
If you have additional questions, please visit our online Help Desk.”
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